Return and refund policy
Last updated: June 22, 2025
At Nuvantox, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a 30-day free return policy, subject to the terms outlined below.
Returns
You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return:
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Your item must be unused, unwashed, and in the same condition that you received it.
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It must be in the original packaging, with all tags attached.
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A proof of purchase or receipt is required.
We offer free returns within the 30-day period. To initiate a return, please contact us at nuvantox@hotmail.com with your order number and reason for return.
Return Process
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Contact us at nuvantox@hotmail.com to request a return.
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We will email you a prepaid return label and instructions for shipping the item back.
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Ship the item using the label provided within 7 days of receiving the return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you via email. If the return is approved:
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A refund will be issued to your original payment method.
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Refunds are processed within 14 business days of receiving your return.
Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
Non-Returnable Items
The following items are non-refundable unless faulty or damaged:
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Perishable goods
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Personal care items (e.g. cosmetics, undergarments) once opened
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Gift cards
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Custom or made-to-order products
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery with a photo of the damage and your order details. We’ll arrange a replacement or full refund at no additional cost to you.
Contact Us
For any questions or concerns regarding returns, please contact us at:
📧 Email: nuvantox@hotmail.com
📍 Address: 43 Liverpool Road, Neston, CH64 3RB, United Kingdom
📞 Phone: +44 7623 62832